Heroes Martial Arts — Privacy Policy

Effective Date: October 12, 2026

Heroes Martial Arts LLC (“Heroes Martial Arts,” “Heroes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, inquire about classes, register for training, or communicate with our team.

This policy applies to Heroes Martial Arts and its locations in Downtown San José, Eastside San José, and Campbell, California.

1. Information We Collect

We may collect the following information:

Contact Information

• Name
• Email address
• Telephone number
• Preferred contact method
• Information submitted through inquiry or registration forms

Training and Enrollment Information

• Student or prospective student information
• Parent or guardian contact information
• Age or age group when relevant to class placement
• Preferred training location
• Class interests and scheduling preferences
• Trial enrollment and membership information

Communications

• Website contact-form submissions
• Email correspondence
• Telephone inquiries and messages
• SMS conversations, when available
• Website chat conversations, when available
• Customer service requests and related communications

Technical Information

When you visit our website, certain technical information may be collected automatically, including IP addresses, browser information, device information, and website usage data.

We may use cookies and similar technologies to operate and improve our website.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries about our programs and services.
• Provide information about classes, schedules, locations, and pricing.
• Assist prospective students with trial registration.
• Communicate with parents and guardians.
• Manage student enrollment and memberships.
• Provide customer service.
• Coordinate communications with instructors and staff.
• Maintain records of customer interactions.
• Improve our services and business operations.
• Comply with applicable legal obligations.

We may use automated systems, including artificial intelligence, to assist with responding to inquiries and routing communications to appropriate team members.

Human staff members may review, participate in, or take control of these communications.

3. SMS and Text Messaging

Heroes Martial Arts may offer optional SMS communication for individuals who wish to receive text messages concerning their inquiries, classes, scheduling, or trial enrollment.

Where required, we obtain consent before sending automated or AI-assisted text messages.

When SMS communication is offered through a website form, individuals may be asked to provide their telephone number and select an optional, unchecked consent box.

Providing a telephone number does not automatically enroll someone in our SMS messaging program.

SMS communications may include:

• Responses to customer inquiries.
• Information about class schedules and locations.
• Trial registration assistance.
• Follow-up regarding a requested class or program.
• Customer service communications.

Message frequency varies depending on the conversation.

Message and data rates may apply.

Recipients may reply STOP to opt out of further messages or HELP for assistance.

Consent to receive SMS messages is not required to purchase services or enroll in training.

SMS Privacy

SMS opt-in information and consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver communications, subject to appropriate confidentiality and data-protection obligations.

4. AI-Assisted Communications

Heroes Martial Arts may use AI-assisted communication technology to help answer questions, provide information, and coordinate customer service.

These systems may assist with website chats, telephone inquiries, text messages, and other communications.

AI-generated responses may be reviewed or overridden by authorized Heroes Martial Arts personnel.

We may retain communication records to provide continuity between automated systems and human staff.

AI-assisted systems are intended to support customer service and do not replace the judgment of our instructors or staff regarding training, safety, or individual student needs.

5. Sharing Information With Service Providers

We may use third-party service providers to operate our business, including providers of:

• Website hosting and maintenance
• Student enrollment and membership management
• Payment processing
• Email and telephone services
• SMS communications
• Customer relationship management
• AI-assisted customer service
• Scheduling and business administration

These providers may process information on our behalf as necessary to deliver their services.

We do not sell personal information collected through our contact forms or customer communications.

We may disclose information when required by law or when reasonably necessary to protect our rights, customers, staff, or business operations.

6. Information About Minors

Heroes Martial Arts offers training programs for children and teenagers.

Parents or legal guardians may provide information about minors when requesting information or enrolling them in classes.

We use this information for legitimate training, enrollment, scheduling, safety, and customer-service purposes.

Our website contact forms are not intended for children under 13 to submit personal information independently.

Parents or guardians should contact us if they believe a child has provided personal information without appropriate authorization.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no electronic communication or storage system can guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet legal obligations, and support legitimate business operations.

Retention periods may vary depending on the type of information and applicable requirements.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate recordkeeping requirements.

You may also request that we stop contacting you through particular communication channels.

To opt out of SMS communications, reply STOP to a message from Heroes Martial Arts.

For other privacy requests, contact:

service@heroesma.com

10. Third-Party Websites

Our website may link to third-party services, including registration, scheduling, or payment platforms.

Those services may maintain their own privacy policies.

We encourage visitors to review the privacy practices of third-party websites before providing personal information.

11. California Privacy Rights

California residents may have additional rights concerning their personal information under applicable California privacy laws.

The availability of particular rights depends on the law and whether it applies to our business.

We will respond to applicable privacy requests as required by law.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology, or legal obligations.

Updates will be posted on this page with a revised effective date.

13. Contact Us

For questions about this Privacy Policy or our handling of personal information, contact:

Heroes Martial Arts LLC
San José and Campbell, California
Email: service@heroesma.com