Heroes Martial Arts — Terms of Service
Effective Date: October 12, 2026
Welcome to Heroes Martial Arts.
These Terms of Service (“Terms”) govern your use of the Heroes Martial Arts website, online inquiry forms, and related digital communication services.
Heroes Martial Arts is operated by Heroes Martial Arts LLC, serving students at locations in Downtown San José, Eastside San José, and Campbell, California.
By using our website or submitting an inquiry, you agree to these Terms.
Separate agreements may apply to trial programs, memberships, training participation, and other services.
1. Website and Services
Our website provides information about Brazilian Jiu-Jitsu, martial arts instruction, training programs, class schedules, locations, and enrollment opportunities.
Information presented on the website is intended for general informational purposes.
Programs, schedules, instructors, availability, and pricing may change.
Submitting an inquiry does not guarantee enrollment or availability in a particular class.
2. Contact Forms and Inquiries
Visitors may contact Heroes Martial Arts through website forms, email, telephone, and other available communication channels.
By submitting an inquiry, you agree that Heroes Martial Arts may use the information you provide to respond to your request through appropriate channels, subject to applicable law and your communication preferences.
Submitting a contact form does not automatically enroll you in a training program or create a membership.
3. Electronic Communications
Heroes Martial Arts may communicate electronically regarding inquiries, requested services, scheduling, and enrollment.
Electronic communications may include email, website chat, and SMS when available and appropriately authorized.
We may use automated technology to assist with communications.
4. SMS Messaging Terms
Heroes Martial Arts may offer an optional conversational SMS messaging program.
Individuals who expressly opt in may receive text messages concerning:
- Training inquiries
- Class information
- Scheduling
- Trial enrollment
- Requested follow-up
- Customer service
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact service@heroesma.com.
Consent to receive SMS messages is not a condition of purchasing services or enrolling in training.
SMS delivery depends on participating wireless carriers and other service providers. Message delivery and timing are not guaranteed.
Heroes Martial Arts is not responsible for carrier-imposed messaging charges.
5. AI-Assisted Customer Service
Heroes Martial Arts may use AI-assisted systems to respond to inquiries and provide general information.
These systems may help answer questions, identify appropriate staff members, and assist with enrollment-related communications.
Human instructors or authorized staff may monitor, participate in, or take over conversations.
AI-generated information may occasionally be incomplete or inaccurate.
For important questions regarding training suitability, safety, injuries, medical conditions, or individual student needs, please consult an authorized Heroes Martial Arts instructor or appropriate qualified professional.
6. Trial Programs and Memberships
Heroes Martial Arts may offer introductory training programs and trial memberships.
Specific trial terms, pricing, eligibility, and availability will be provided during registration.
Trial registration may be processed through a third-party enrollment platform.
Participation in classes may require separate enrollment agreements, waivers, and other acknowledgments.
Submitting an inquiry or receiving a registration link does not guarantee that registration has been completed.
7. Training and Safety
Brazilian Jiu-Jitsu and other martial arts involve physical activity and inherent risks.
Participation in training is governed by applicable enrollment agreements, waivers, studio rules, and instructor guidance.
Website information and automated communications do not constitute medical advice.
Participants should disclose relevant concerns to authorized staff and consult qualified healthcare professionals when appropriate.
8. Appropriate Website Use
Visitors agree not to:
- Submit false or misleading information.
- Impersonate another person.
- Attempt unauthorized access to website systems.
- Interfere with website operations.
- Use communication services for harassment, spam, or unlawful purposes.
Heroes Martial Arts may restrict access to its digital services when reasonably necessary to protect users, staff, or systems.
9. Third-Party Services
Our website may use third-party providers for enrollment, scheduling, payments, communications, and customer service.
These providers may have separate terms and privacy policies.
Heroes Martial Arts is not responsible for the independent practices of third-party websites outside our control.
10. Intellectual Property
Website content, including text, graphics, photographs, logos, and other materials, is owned by Heroes Martial Arts LLC or used with appropriate permission unless otherwise indicated.
Visitors may use website content for personal, noncommercial informational purposes.
Unauthorized reproduction or commercial use is prohibited except as permitted by applicable law.
11. Website Availability and Accuracy
We strive to maintain accurate information and reliable website services.
However, we do not guarantee uninterrupted access or that all information will always be complete, current, or error-free.
To the extent permitted by law, our website and digital communication services are provided without warranties beyond those required by applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, Heroes Martial Arts LLC is not liable for indirect, incidental, or consequential damages arising solely from the use or unavailability of its website or digital communication services.
Nothing in these Terms excludes liability that cannot legally be excluded.
Separate agreements govern liability associated with physical training and membership participation.
13. Privacy
Our collection and use of personal information are described in our Privacy Policy.
Please review the Privacy Policy for information about personal data, communication preferences, and SMS consent.
14. Changes to These Terms
We may revise these Terms to reflect changes in our services, operations, or legal requirements.
Updated Terms will be posted on this page with a revised effective date.
15. Governing Law
These Terms are governed by the laws of the State of California, subject to applicable consumer-protection laws.
16. Contact Information
For questions about these Terms, contact:
Heroes Martial Arts LLC
San José and Campbell, California
Email: service@heroesma.com